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NC DPI »   Educators »   Home Base »   Support and Maintenance

Support and Maintenance

Each public school unit has identified a lead person to help with questions around the key components of Home Base. Please use the button to access the contact list to identify lead contacts within each area: PowerSchool, SchoolNet, and NC Educator Evaluation System.  If updates to your PSU contacts are needed, please email home_base@dpi.nc.gov.  

District Leads

Charter Leads

Maintenance Schedule

2022-2023 Home Base Maintenance Schedule

2021-2022 Home Base Maintenance Schedule

Technical Support

NCDPI Technical Support

Support availability for Schoolnet, NCEES/Unified Talent, IAM/SSO (NCEdCloud), and Staff & Student UID (eScholar)

  • Web (24/7): https://ncgov.servicenowservices.com/sp_dpi
  • Phone: (919) 716-1840, Monday - Friday, 7 a.m. to 4 p.m. (excluding state holidays)

PowerSchool Technical Support

There are 3 ways to request PowerSchool support:

  1. Chat: Chat support will be available for you through the PowerSchool Community at: Launch Chat Support
  2. Case: Submit a case via the PS PORTAL: https://help.powerschool.com/
  3. Call: 1-855-339-4790 ( This is a dedicated NC Support line .)

*Please ensure you are dialing the dedicated NC line when contacting support via phone.

** If you are reporting an outage or performance issue (P0 or P1), please CALL or use CHAT. This ensures immediate attention by PowerSchool support.

Home Base

  • Canvas
  • #GoOpenNC
  • Imagine Math
  • Learning.com
  • NC Educator Evaluation System (NCEES)
  • NC Star
  • PowerSchool (SIS)
  • Schoolnet
  • Home Base Advisory
  • Home Base Events
  • Opt In to Home Base
  • Support and Maintenance
    • Charter School Lead Contacts
    • LEA Lead Districts Contacts

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North Carolina Department of Public Instruction
301 N. Wilmington Street
Raleigh, NC 27601-2825
 
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6301 Mail Service Center
Raleigh, NC 27699-6301 

Phone: 984-236-2100

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https://www.dpi.nc.gov/educators/home-base/support-and-maintenance