Support and Maintenance

Each public school unit has identified a lead person to help with questions around the key components of Home Base. Please use the map or text version of the contact list to identify lead contacts within each area: PowerSchool, SchoolNet, NC Educator Evaluation System.

LEA Contact Leads List

LEA Contact Leads List

Charter Schools Contact Leads List

Charter Schools Contact Leads List

Maintenance Schedule Technical Support

Technical Support

NCDPI Technical Support

Support availability for Schoolnet, NCEES/Unified Talent, IAM/SSO (NCEdCloud), and Staff & Student UID (eScholar):
Web:        https://ncgov.service-now.com/sp_dpi   -  24/7

Phone:    (919) 716-1840, Monday - Friday, 7 a.m. to 4 p.m. (excluding state holidays)
PowerSchool Technical Support

There are 3 ways to request PowerSchool support:

  1. CHAT: Chat support will be available for you through the PowerSchool Community at:  Launch  Chat Support
  2. CASE: Submit a case via the PS PORTAL:  https://help.powerschool.com/
  3. CALL: 1-855-339-4790  (This is a dedicated NC Support line.)


*Please ensure you are dialing the dedicated NC line when contacting support via phone.

** If you are reporting an outage or performance issue (P0 or P1), please CALL or use CHAT.  This ensures immediate attention by PowerSchool support.

 

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