Support and Maintenance
Each public school unit has identified a lead person to help with questions around the key components of NCED Connect (formerly Home Base). Please use the button to access the contact list to identify lead contacts within each area: NCSIS, SchoolNet, and NC Educator Evaluation System. If updates to your PSU contacts are needed, please email ncedconnect@dpi.nc.gov.
NCDPI Technical Support
Support availability for Schoolnet, NCEES/Unified Talent, IAM/SSO (NCEdCloud), and Staff & Student UID (eScholar)
- Web (24/7): https://ncgov.servicenowservices.com/sp_dpi
- Phone: (919) 716-1840, Monday - Friday, 7 a.m. to 4 p.m. (excluding state holidays)
PowerSchool Technical Support
There are 3 ways to request PowerSchool support:
- Chat: Chat support will be available for you through the PowerSchool Community at: Launch Chat Support
- Case: Submit a case via the PS PORTAL: https://help.powerschool.com/
- Call: 1-855-339-4790 ( This is a dedicated NC Support line .)
*Please ensure you are dialing the dedicated NC line when contacting support via phone.
** If you are reporting an outage or performance issue (P0 or P1), please CALL or use CHAT. This ensures immediate attention by PowerSchool support.