Support and Maintenance
Each public school unit has identified a lead person to help with questions around the key components of Home Base. Please use the map or text version of the contact list to identify lead contacts within each area: PowerSchool, SchoolNet, NC Educator Evaluation System.
LEA Contact Leads List
Charter Schools Contact Leads List
Maintenance Schedule
Technical Support
NCDPI Technical Support |
Support availability for Schoolnet, NCEES/Unified Talent, IAM/SSO (NCEdCloud), and Staff & Student UID (eScholar): Phone: (919) 716-1840, Monday - Friday, 7 a.m. to 4 p.m. (excluding state holidays) |
PowerSchool Technical Support |
There are 3 ways to request PowerSchool support:
** If you are reporting an outage or performance issue (P0 or P1), please CALL or use CHAT. This ensures immediate attention by PowerSchool support. |
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