Support and Maintenance Each public school unit has identified a lead person to help with questions around the key components of Home Base. Please use the button to access the contact list to identify lead contacts within each area: PowerSchool, SchoolNet, and NC Educator Evaluation System. If updates to your PSU contacts are needed, please email home_base@dpi.nc.gov. District Leads Charter Leads Maintenance Schedule 2022-2023 Home Base Maintenance Schedule 2021-2022 Home Base Maintenance Schedule Technical Support NCDPI Technical Support Support availability for Schoolnet, NCEES/Unified Talent, IAM/SSO (NCEdCloud), and Staff & Student UID (eScholar) Web (24/7): https://ncgov.servicenowservices.com/sp_dpi Phone: (919) 716-1840, Monday - Friday, 7 a.m. to 4 p.m. (excluding state holidays) PowerSchool Technical Support There are 3 ways to request PowerSchool support: Chat: Chat support will be available for you through the PowerSchool Community at: Launch Chat Support Case: Submit a case via the PS PORTAL: https://help.powerschool.com/ Call: 1-855-339-4790 ( This is a dedicated NC Support line .) *Please ensure you are dialing the dedicated NC line when contacting support via phone. ** If you are reporting an outage or performance issue (P0 or P1), please CALL or use CHAT. This ensures immediate attention by PowerSchool support.
Support and Maintenance Each public school unit has identified a lead person to help with questions around the key components of Home Base. Please use the button to access the contact list to identify lead contacts within each area: PowerSchool, SchoolNet, and NC Educator Evaluation System. If updates to your PSU contacts are needed, please email home_base@dpi.nc.gov. District Leads Charter Leads Maintenance Schedule 2022-2023 Home Base Maintenance Schedule 2021-2022 Home Base Maintenance Schedule Technical Support NCDPI Technical Support Support availability for Schoolnet, NCEES/Unified Talent, IAM/SSO (NCEdCloud), and Staff & Student UID (eScholar) Web (24/7): https://ncgov.servicenowservices.com/sp_dpi Phone: (919) 716-1840, Monday - Friday, 7 a.m. to 4 p.m. (excluding state holidays) PowerSchool Technical Support There are 3 ways to request PowerSchool support: Chat: Chat support will be available for you through the PowerSchool Community at: Launch Chat Support Case: Submit a case via the PS PORTAL: https://help.powerschool.com/ Call: 1-855-339-4790 ( This is a dedicated NC Support line .) *Please ensure you are dialing the dedicated NC line when contacting support via phone. ** If you are reporting an outage or performance issue (P0 or P1), please CALL or use CHAT. This ensures immediate attention by PowerSchool support.
