Support and Maintenance

Each public school unit has identified a lead person to help with questions around the key components of Home Base. Please use the button to access the contact list to identify lead contacts within each area: PowerSchool, SchoolNet, and NC Educator Evaluation System.  If updates to your PSU contacts are needed, please email  

District Leads

Charter/Regional/Lab School Leads

Tab/Accordion Items

NCDPI Technical Support

Support availability for Schoolnet, NCEES/Unified Talent, IAM/SSO (NCEdCloud), and Staff & Student UID (eScholar)

PowerSchool Technical Support

There are 3 ways to request PowerSchool support:

  1. Chat: Chat support will be available for you through the PowerSchool Community at: Launch Chat Support
  2. Case: Submit a case via the PS PORTAL:
  3. Call: 1-855-339-4790 ( This is a dedicated NC Support line .)

*Please ensure you are dialing the dedicated NC line when contacting support via phone.

** If you are reporting an outage or performance issue (P0 or P1), please CALL or use CHAT. This ensures immediate attention by PowerSchool support.