Support and Maintenance Each public school unit has identified a lead person to help with questions around the key components of Home Base. Please use the button to access the contact list to identify lead contacts within each area: PowerSchool, SchoolNet, and NC Educator Evaluation System. If updates to your PSU contacts are needed, please email firstname.lastname@example.org. District Leads Charter Leads Maintenance Schedule 2021-2022 Home Base Maintenance Schedule Technical Support NCDPI Technical Support Support availability for Schoolnet, NCEES/Unified Talent, IAM/SSO (NCEdCloud), and Staff & Student UID (eScholar): Web: https://ncgov.servicenowservices.com/sp_dpi - 24/7 Phone: (919) 716-1840, Monday - Friday, 7 a.m. to 4 p.m. (excluding state holidays) PowerSchool Technical Support There are 3 ways to request PowerSchool support: CHAT: Chat support will be available for you through the PowerSchool Community at: Launch Chat Support CASE: Submit a case via the PS PORTAL: https://help.powerschool.com/ CALL: 1-855-339-4790 (This is a dedicated NC Support line.) *Please ensure you are dialing the dedicated NC line when contacting support via phone. ** If you are reporting an outage or performance issue (P0 or P1), please CALL or use CHAT. This ensures immediate attention by PowerSchool support.