Technology Services

Photo of electronic devices and a globe depicting technology connections.The Technology Services Division of the North Carolina Department of Public Instruction (NCDPI) provides technical support to the various divisions of the NCDPI and oversees the statewide technical infrastructure and software applications common to the North Carolina Public Schools by providing strategic direction, guidance and support to the 115 Local Education Agencies and approximately 200 Charter and other independent public schools in North Carolina. The team’s mission is to support the  education of the 1.55 Million public school students and help the North Carolina State Board of Education meet its strategic goals.

The NC Department of Public Instruction Information Technology Plan for FY2019-2021 provides details for the various agency technology initiatives and projects.

Contact: Michael Nicolaides, Chief Information Officer.

Technology Connections

Technology Support Center

Technology Support Center

The NCDPI Support Center is available to answer or resolve many of your technical issues or questions regarding applications which support the NC State Board of Education and public education in the K-12 environment.

How to Submit a Request for Support

To contact the Support Center about a specific application, all designated customers and DPI staff can submit and manage requests for support using the ServiceNow web portal.

ServiceNow Training and Guidance

Quick Reference Document

To contact the Support Center by phone, please call 919 716-1840 from 7 a.m. to 4 p.m., Monday through Friday.

Additional Contacts for Support:

Cybersecurity

Cybersecurity

image of world globe and security lockAt NCDPI, Cybersecurity awareness is a top priority. Our mission is to provide Cybersecurity guidance and advice to all NC public schools and to protect the Department of Public Instruction systems and information by conducting risk assessments on all systems, promoting security related training and awareness programs, and auditing and compliance in support of the agency missions and goals.

We work closely with the Department of Information Technology, Enterprise Security and Risk Management Office (ESRMO) to safeguard assets against unauthorized use, disclosure, modification, damage or loss for all DPI systems.

Public Schools Cybersecurity Study (December 2016)

Cybersecurity Newsletters

  June 2017

  November 2017

  June 2018

School Connectivity & E-Rate

School Connectivity & E-Rate

Click here to visit the School Connectivity / E-RATE Page

The NCDPI School Connectivity E-Rate Team offers the following free comprehensive E-Rate training and support services to all PreK-13 public schools in the state:

E-mail and telephone support in completing applications and program forms.
Virtual reviews of applications and program forms.
E-mail and telephone support in completing Compliance Reviews and Audits.
Updates and training at conferences and regional meetings.
Internet updates and information archival via this URL
Onsite outreach and training as requested (depending on travel restrictions).
NC E-rate emails used to communicate updates, newsletters and executive summaries to designated E-rate contacts across the state. See link below.
Access to experienced network analysts with working knowledge of the E-rate Program.
Access to multiple state-level E-rate Specialists for continuity of service and “on-demand” service.