Technology Services

Mission

The mission of Technology Services is to provide leadership, implement and oversee statewide solutions and the associated cloud infrastructure common to the North Carolina Public School Units, and to support the education of the state's 1.6 Million students by helping the North Carolina State Board of Education and the agency meet their strategic goals. 

Vision

Position Technology Services as a valued and trusted partner that delivers innovative, reliable, and efficient technology strategies and solutions that support North Carolina public school students, educators, administrators and parents.

Strategic Plan

The Technology Services strategic plan that provides details on the various projects and initiatives can be found here:

NC Department of Public Instruction Information Technology Plan for 2021-2023

NC Department of Public Instruction Information Technology Plan for 2019-2021

Contact: Michael Nicolaides, Chief Information Officer

pictures of people engaged in technology services

Technology Connections

Technology Support Center

Technology Support Center

The NCDPI Support Center is available to answer or resolve many of your technical issues or questions regarding applications which support the NC State Board of Education and public education in the K-12 environment.

How to Submit a Request for Support

To contact the Support Center about a specific application, all designated customers and DPI staff can submit and manage requests for support using the ServiceNow web portal.

ServiceNow Training and Guidance

Quick Reference Document

To contact the Support Center by phone, please call 919 716-1840 from 7 a.m. to 4 p.m., Monday through Friday.

Additional Contacts for Support:

Cybersecurity

Cybersecurity

image of world globe and security lockAt NCDPI, Cybersecurity awareness is a top priority. Our mission is to provide Cybersecurity guidance and advice to all NC public schools and to protect the Department of Public Instruction systems and information by conducting risk assessments on all systems, promoting security related training and awareness programs, and auditing and compliance in support of the agency missions and goals.

We work closely with the Department of Information Technology, Enterprise Security and Risk Management Office (ESRMO) to safeguard assets against unauthorized use, disclosure, modification, damage or loss for all DPI systems.

Public Schools Cybersecurity Study (December 2016)

Cybersecurity Newsletters

  June 2017

  November 2017

  June 2018

School Connectivity & E-Rate

School Connectivity & E-Rate

Click here to visit the School Connectivity / E-RATE Page

The NCDPI School Connectivity E-Rate Team offers the following free comprehensive E-Rate training and support services to all PreK-13 public schools in the state:

E-mail and telephone support in completing applications and program forms.
Virtual reviews of applications and program forms.
E-mail and telephone support in completing Compliance Reviews and Audits.
Updates and training at conferences and regional meetings.
Internet updates and information archival via this URL
Onsite outreach and training as requested (depending on travel restrictions).
NC E-rate emails used to communicate updates, newsletters and executive summaries to designated E-rate contacts across the state. See link below.
Access to experienced network analysts with working knowledge of the E-rate Program.
Access to multiple state-level E-rate Specialists for continuity of service and “on-demand” service.