DPI NCID Pre-K–12 Service is the standard identity management and access service provided to state, local, business and citizen users by the Office of Information Technology Services.
NCID enables its customers to achieve an elevated degree of security and access control to real-time resources such as customer based applications and information retrieval.
If you have received a temporary password you must first login to the NCID Web Service. You can do this at https://ncid.nc.gov. Once you have validated this at NCID you may proceed on to your application.
- New interface provides clean and organized screens. Screen content is streamlined so users will only see and have access to features for which they have rights.
Enhanced Account Creation Features
- Accounts for state and local government employees are created by the Delegated Administrators (DAs) associated to the employee’s organization/division and/or section. These account types are no longer created via the self-registration process.
- Accounts for business users and individuals will continue to be created via the self-registration service; however, as part of the registration process, the user will receive an email which contains an activation URL link needed to complete registration.
- All account types (State, Local, Business and Individual) are required to provide an email address when creating a new account.
- User IDs must contain 6-20 characters. The User ID will be truncated to 20 characters if it exceeds the maximum length.
- During Self-Registration, a user can request a new entity if a desired organization does not exist. This feature is available to local government employees who do not have a delegated administrator.
New & Enhanced Delegated Administrator Features
- "Section" Delegated Administrators can now deactivate and reactivate their users.
- Account transfer (agency-to-agency) is enabled for state government employees.
- Delegated Administrators will receive data for all users in their division/section in a CSV file. DAs can use the file to sort/extract specific user information.
Enhanced Workflow Process & Search Feature
- Administrators or Service Desk agents now manage user accounts via process request forms. Each form is unique to the type of action performed on the user account (i.e.: reset a password, unlock an account) and includes its own Search feature to look up the appropriate account.
- NCID NG is now 'process-driven' vs. 'user-driven' – first select the appropriate process request, then look up the user account in the Search section provided on each process request form.
- Single or multiple field searches can be performed on following fields: First Name, Last Name, User ID, E-mail Address, Beacon Number. A "Full Name" search field is no longer available.
Enhanced Password Features
- Any combination of 3 wrong password attempts or challenge question responses will lock an account.
- Passwords are case-sensitive and must be entered exactly as they were originally entered.
- During password creation, an on-screen tooltip provides verification that the password conforms to the State’s password policy.
- A Delegated Administrator can reset passwords for users which he/she administers. In addition, temporary passwords are created by the administrator and are no longer system-generated.
New & Enhanced Self-Service Tools
- New "Password Sync Status" feature allows users to check if their password has been synchronized across connected systems (i.e.: Exchange, Beacon, etc.)
- New "View My Administrators" feature allows users to view their administrator(s) contact information.
- When managing Challenge Questions and Responses, users must re-select and re-answer five (5) new questions – previous questions and responses are not displayed on the screen.
- Individual and business account holders have the capability to recover lost user IDs.
- Access to applications is assigned via roles and not by group membership. Application Administrators grant a user access to applications via role assignments.
- Applications that use the "NCID Login" screen will no longer display a "Continue" button after NCID authentication. Users are automatically directed to the application.
For State and Local Government Users– Getting Started
Users are defined with the following criteria:
- Local Government Employee - A person currently employed or assigned to work for a North Carolina county, K-12 Public/Charter School, Municipality
- Business User - A person requesting access to the state of North Carolina services on the behalf of a business
- Individual - A person requesting access to the State of North Carolina services as an individual or citizen
Local Government Employee's are registered by the Charter/LEA NCID Administrator which can be found here: https://www.ncid.its.state.nc.us/LEAListing.asp
Getting Started for Delegated Administrators:
NCID NG Administrator Guide:
- Password lockouts occur on the 3rd failed attempt. The account is placed in a temporary "lock-out" status. After 1 hour you can try again or contact your LEA NCID Administrator. (https://www.ncid.its.state.nc.us/LEAListing.asp)
Invalid Log in Credentials:
- Verify that user name and password are correct by visiting https://ncid.nc.gov and log in to the page. Contact your administrator if you need assistance (https://www.ncid.its.state.nc.us/LEAListing.asp).
- Verify that your user name is entered correctly and click on "forgot password". This will prompt your challenge questions. Answering those correctly will enable you to be able to change your password. If you answer your challenge questions incorrectly twice, your account will lock. If you do not know the answers to your challenge questions, please contact your administrator (https://www.ncid.its.state.nc.us/LEAListing.asp ) for a password reset.
Password Changed Too Recently:
- If you have forgotten your password but have changed it within the past 15 days, you must contact your local NCID administrator, (https://www.ncid.its.state.nc.us/LEAListing.asp) for a password reset.