Information Support and Services

Course Description

The CompTIA IT Fundamentals exam focuses on the essential IT skills and knowledge needed to complete tasks commonly performed by advanced end-users and entry-level IT professionals alike, including:

• Using features and functions of common operating systems and establishing network connectivity

• Identifying common software applications and their purpose

• Using security and web browsing best practices

This exam is intended for candidates who are advanced end-users and/or are considering a career in IT. The exam is also a good fit for individuals interested in pursuing professional-level certifications, such as A+.

Who should complete this credential?

If you’re considering a career in IT, this credential provides a broad foundation for a variety of pathways. ITF+ is the only single certification that covers all areas of IT foundations, creating a broader understanding of IT making it ideal for non-technical professionals.

Basic IT concepts and terminology, how to set up PCs and laptops on local networks, managing applications and software, database fundamentals, and IT security are all covered in this course. If you see yourself working in the tech field, in anything from sales to operations, this course and credential is a great place to start.

Step-by-Step Guide to Begin Credential

Once you’ve reviewed the exam prep and you’re ready to take the course, follow these steps:

• Navigate to the CompTIA Certification Hub

• Select the CompTIA IT Fundamentals course, identified as a “Core” course

• Before proceeding to check out or scheduling an exam, you’ll want to reach out to NCBCE to see if you qualify to take the exam for free

• Once you understand if you qualify, you can complete the exam via PearsonVue online

Additional Contact:

If the learner needs to get approval/info from NCBCE staff. Contact our staff to see if you qualify for a free course.

Course Description

This certification validates the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It ensures individuals understand how to assess customer needs while exceeding their expectations.

HDI Customer Service Representative (HDI-CSR) training focuses on the following skills:

• Call handling best practices

• Communication and listening techniques

• Documentation, problem-solving, and troubleshooting

• Conflict negotiation and responses to difficult customer behaviors

Who should complete this credential?

If you’re interested in helping people navigate technology challenges and get the most out of their experience, the Customer Service Representative training from HDI can provide you with the skills you need to assess customer business needs and resolve technical issues on the fly, all while learning how to defuse challenging customer behavior.

This certification is ideal for individuals looking to explore careers in IT support, helpdesk, or customer service centers. It offers unique customer management skills training that is highly transferable and provides a basis for leadership opportunities throughout an individual’s career

Step-by-Step Guide to Begin Credential

• Begin by navigating to the HDI-CSR page to review the course and certification

• Then, select the “Delivery Methods” tab to see the Online Course option

• Reach out to NCBCE to see if you qualify for a free course

• If you qualify, select “add to cart” and proceed to checkout

• Then follow the prompts to create an account and begin the course

Additional Contact:

If the learner needs to get approval/info from NCBCE staff, contact our staff to see if you qualify for a free course.