COVID-19 Parent & Family FAQs

Video FAQ Series

A video series featuring NCDPI’s Dr. Beverly Emory, Deputy Superintendent for District Support, and Dr. David Stegall, Deputy Superintendent for Innovation answering questions on topics related to school closures because of COVID-19.

See the FAQs on YouTube

Parent & Family FAQs



When are children going to be allowed to go back to school?

On April 24, 2020, Governor Roy Cooper announced that public schools in North Carolina will remain closed for normal operations for the remainder of this school year. Schools were originally scheduled to be closed through May 15. Students are currently continuing their schoolwork via various remote learning methods. State Superintendent Mark Johnson said that while there was hope schools could eventually reopen this school year, the current COVID-19 situation in North Carolina does not make that possible. “Teachers, staff, and students were hopeful that they could return to the classroom, but that is just not practical at this point,” said Superintendent Johnson. “However, I want to assure everyone that this will not be the new normal. While this crisis has forced us to be reactive over the last month, plans for next school year are already underway and will be proactive. We will share more on these proactive measures soon.”

While schools are closed, are all children continuing their classwork remotely?

Remote learning is strongly encouraged across the state for all NC public school students to support continued student growth and well-being during this public health crisis. NCDPI encourages LEAs/Charters to provide a variety of remote learning opportunities to engage all students, continue academic growth, and respond to social and emotional needs. View the video message discussing why it's important for students to complete school work assigned by teachers. Contact your local school district or charter school leaders for additional information on what remote learning opportunities they are able to provide to students.

What resources are available to help my child learn?

View this video message sharing guidance on where to find online resources to help teachers and parents provide instruction to students.

What do I do if I don’t have a computer at home for my child? What do I do if I can’t access the internet?

View the video message on options for families who don’t have online access, guidance on who to ask for assistance and a discussion about innovative and creative ways school and community organizations are working together to bring computers and internet access to families.

Will my child be graded on the work or lessons happening while school is closed?

View this video message discussing how grading will shift emphasis for the remainder of the year to supporting student progress and communicating feedback to students and their families. And, please review the following documents that address student grading:

Will kids still be taking end of year assessments? State assessments?

View the video message sharing updates on actions taken by NCDPI and the State Board of Education for year-end assessments for the 2019-20 school year.

My child has an IEP. What supports are being put into place for them?

View this video message sharing guidance on how schools, districts and the state will support parents with children who have Individualized Learning Plans (IEP)

My child is a senior. Will they still be graduating this year?

View the video message on how the statewide school closure due to COVID-19 will impact seniors scheduled to graduate this spring.

My child was scheduled to take the SATs, PSATs, AP Test, etc. Will this assessment be rescheduled?

Students and families should visit the websites for each of these services to get the most up-to-date information. SAT, ACT, and AP testing have all provided recent updates. 

How will my child’s grades or assessments be transferred to their college?

All of NCDPI's student data practices and protocols are still fully functioning. Student transcripts should be produced and available for both the student and the colleges or universities students direct their transcripts to at the conclusion of this school year. Students and families should follow the direction of their local school district or charter school for obtaining official transcripts.

Will my child move up to the next grade at the end of this year?

There have been some rumors circulating online that all students in NC would repeat the grade they are in next year. That is not true. Principals may retain an individual student, as they always have had the authority to do, if the student does not meet school or district determined requirements for promotion. There has not been any statewide direction altering promotion and retention policies at this time; NCDPI has advised schools to continue to follow best practices to ensure student success.

Department of Health & Human Services Information

Department of Health & Human Services Information

All North Carolinians can prepare for COVID-19 by getting the latest information directly from reliable sources. The COVID-19 outbreak has been accompanied by a flood of misinformation from unreliable sources. Be thoughtful about what you read or hear about the virus and make sure you are separating rumor from fact before you act.

Get information from reliable sources and review frequently asked questions addressed by NC's Department of Health and Human Services.

Meals & Nutrition

Meals & Nutrition

How does the Pandemic--Electronic Benefits Transfer program work?

North Carolina has been approved by the U.S. Department of Agriculture (USDA) to begin a new program that will help families who have been economically impacted by the COVID19 pandemic. The Pandemic - Electronic Benefits Transfer (P-EBT) Program will help families purchase food for their children. Learn more here

My child was able to receive free or reduced-price meals before schools closed.  Can they still get meals at a school or a site in the community?

Yes, school meals are still being provided to all children who are in need of food assistance.

My child did not previously qualify for free or reduced-price meals, but now we need food assistance. Can my child get meals through the school meal sites?

Yes, school meal sites are providing food for any child that needs food assistance.

What meals are being served?

School-based meal sites are generally serving breakfast and lunch. Please contact your local school district for more information, or follow the instructions below to text FOODNC to 877-877 to find nearby meal sites and serving times.

How can I find out where I can pick-up a meal for my child?

To locate a meal site near you, text FOODNC to 877-877. You will be asked to enter your address. You will receive a text back with the location of the closest meal sites and serving times. You can also call 2-1-1 to speak with an operator 24/7 who can help locate meal sites and other resources.

Do I need to bring anything to prove my child qualifies for a free meal?

No, you do not need to bring anything to prove your child qualifies for a free meal.

Staff Questions & Concerns

Staff Questions & Concerns

With schools closed, does my child’s teacher still have a job?

The State Board of Education has issued guidance to local school districts and charter schools that all staff remain in work status and are eligible to be paid.

Will my child return to the same teacher/class when school reopens?

Governor Cooper's Executive Order 120 closes K-12 public schools statewide through May 15. You can expect more communication from your local school district or charter school with information on plans to return to school.

If my child had multiple teachers across different subjects, how can they best keep in touch with all of them?

Many school districts and charters are going above and beyond in trying to keep open lines of communication from staff to parents and families. And, families are all facing many challenges as they cope with this extended school closure. Email is often the best contact for teachers but families should also feel free to reach out to your local school by phone and to keep informed through school or district websites and social media pages.